Support at Home provider · Sydney & NSW

Support to live well in your own home

Care Homes on Wheels helps older Australians stay safe, independent and comfortable at home. We provide person-centred home care under the Australian Government’s Support at Home program.

We deliver services across all three funded categories: Clinical Care, Independence and Everyday Living. We support people living in Sydney and across NSW. Our multilingual care team is committed to cultural competence.

Support at Home provider · Sydney & NSW

Support to live well in your own home

Care Homes on Wheels helps older Australians stay safe, independent and comfortable at home. We provide person-centred home care under the Australian Government’s Support at Home program.

How we can help

A plan that respects your dignity, choices and independence

Whether you need help with everyday tasks or more complex clinical support, we work with you — and your family if you choose — to build the right plan. We bring cultural competence and a genuinely person-centred approach to every part of the care we provide.

Compassion

We listen first and care with warmth.

Professional Excellence

Skilled, carefully selected workers.

Dignity & Independence

Your choices lead every decision.

Trust & Safety

Privacy, consent and safe care always.

Support at Home — a simple pathway

The government program that helps you stay home for longer

1 Contact My Aged Care for an assessment

Call 1800 200 422 or visit myagedcare.gov.au.

2 An assessor reviews your needs

They may approve funding for your support.

3 You choose a provider

Such as Care Homes on Wheels.

4 We meet and begin

We talk about your goals and start services according to your approved plan.

Government rules and details can change. Always confirm the latest information with My Aged Care or your assessor.

Why families choose Care Homes On Wheels

Clear focus on compassion, professional excellence, dignity, independence, trust and safety.

Multilingual team that understands diverse cultural needs across Sydney and NSW.

Care matched to your language preferences and traditions during the first conversation.

One consistent, person-centred approach that puts you at the centre.

Support available 24 hours a day, 7 days a week.

Where we provide care

We are based in Padstow, NSW, and support older people across Sydney and NSW. Tell us your suburb when you get in touch so we can confirm we can help in your area.

Trust and safety

We are committed to privacy, consent, choice and safe care. Our workers are carefully selected and we follow Australian aged care standards. Full details about privacy, complaints, rights and safeguarding are available on our Trust, safety and rights page.

What happens next?

There is no pressure and no obligation

1

3

We explain the next steps for eligibility, funding or private arrangements.

5

Services begin once agreements and any required funding are in place.

2

Tell us what support is needed — for yourself or someone you care about.

4

We arrange a convenient time to meet (in person or by phone/video) and develop a personalised plan.

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We review and adjust support with you as needs change.

Quick answers to common questions

Do I need a My Aged Care assessment?

Yes, if you want government-funded Support at Home services. We can guide you through the process.

Can I choose my support worker?

We discuss your preferences, language and cultural needs and aim to match you with a care team you feel comfortable with.

How quickly can support begin?

Once your assessment, funding and agreements are complete. We will give you realistic timeframes when we speak.

What areas do you cover?

Sydney and NSW. Share your suburb with us and we will confirm.

How do I contact you after hours?

Call 02 7241 4513 — we are available 24/7.

See our full FAQs page for more answers.

Ready to talk?

We listen first. We explain clearly. We support you at your pace.